Health and safety protocols effective Oct. 18, 2021. All protocols are subject to change.
In accordance with UVA Policy, all attendees 12 years of age and older are required to provide proof of vaccination or of a negative COVID-19 test result for entry into John Paul Jones Arena on event days.
Policy for children under age 12:
All attendees under the age of 12 are not required to provide proof of COVID-19 vaccination or negative COVID-19 test result. Children under the age of 12 are required to wear a mask at all times, except when actively eating or drinking.
COVID-19 Vaccination Verification:
Accepted forms of proof of Vaccination
- University ID
- Original vaccination card
- Copy of vaccination card
- Digital copy of vaccination card on a mobile device
- Printout or digital record from a medical provider
- Printout or digital record from individual’s state vaccine registry
- Printout or digital record from a nationally recognized vaccination verification service
Accepted forms of negative COVID-19 test results:
Proof of a negative COVID-19 test result must be in the form of written verified medical documentation whether shown electronically or by paper copy and must include:
- Type of test (PCR or Antigen accepted)
- First and last name
- Entity issuing test result
- Specimen collection date
Test date must be within 7 days prior to the event
All attendees must wear a mask while inside John Paul Jones Arena except when they are actively eating or drinking.
Ticket Options – Fan First Program:
All Season Ticket Holders will receive an email that outlines specific guidelines outlining their options to donate your season ticket purchase or to receive a refund. There will be no refunds for single game purchasers. Single game purchasers that are unable to meet the above requirements can transfer, resell, or donate their tickets.
Deadline: The deadline for informing the Virginia Athletics Ticket Office of your decision to donate or receive a refund is Friday, Oct. 22 at 5 p.m. ET.
What is the entry process?
Upon arrival to the arena attendees will follow the following steps for entry.
Proof of Vaccination or Negative Test – Attendees will be asked by event staff to show proof of vaccination or negative COVID-19 test results prior to entering the walk-through metal detectors.
Arena Security – After providing proof of vaccination or negative test results attendees will be able to keep their cellphones, keys and wallets in their pockets while going through security at all gates. Fans will not need to empty their pockets unless instructed by arena security.
The UVA bag policy remains in effect for John Paul Jones Arena. Bags must be clear plastic, vinyl or PVC and cannot exceed 12″ x 6″ x 12″ or clear one-gallon plastic freezer bags (Ziploc bag or similar) are also permitted. Small clutch bags/wallets no larger than 4.5″ x 6.5″ (with or without a handle or strap) can be taken into the arena and will be subject to search.
Digital Ticketing Entry – Virginia Athletics will deliver all tickets in digital format for display on smartphones and other electronic devices. After clearing security fans will approach the ticket pedestals to scan the digital ticket for entry. For more information on mobile tickets click here: https://virginiasports.com/digital-ticketing/.
What are the Health and Safety protocols?
UVA has taken enhanced health and safety measures for everyone entering John Paul Jones Arena. Fans must follow all posted health and safety instructions on game days. Proof of vaccination or negative COVID-19 test result are required for event entry. Attendees and staff are encouraged to sanitize and wash their hands frequently on game days. Hand sanitizer stations will be located throughout the arena. Face masks are required at all times unless actively eating or drinking.
What is the University face covering policy?
In accordance with university policy, masks are required for all people (students, faculty, staff, contractors, and visitors), both vaccinated and unvaccinated, who enter UVA properties. This includes University-owned or leased public spaces like academic or administrative buildings, libraries, labs, dining halls, IM/Rec facilities, all UVA Health properties, public transportation, and John Paul Jones Arena. To learn more about the university policy please visit: https://uvapolicy.virginia.edu/policy/SEC-045
How do I access and manage my tickets?
Please visit UVATix.com to access and manage your tickets. For more information on mobile tickets click here: https://virginiasports.com/digital-ticketing/.
How soon to the event date should I take a COVID-19 diagnostic test?
For events that require proof of a negative COVID-19 diagnostic test, require the test to be taken within 7 days prior to the event date.
What kind of COVID-19 test is considered a diagnostic test?
A PCR or antigen COVID-19 test will be accepted – Electronic photos or printed proof of your negative test result will be accepted, dated and time-stamped.
Where do I present proof of vaccination or a COVID-19 negative test?
Prior to entering John Paul Jones Arena, guests will be asked to present proof of vaccination or a negative COVID-19 test to RMC staff. The applicable proof will be checked prior to scanning your ticket. There are no exceptions.
A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?
When an event requires proof of a negative COVID-19 test or proof of vaccination, any fans under 12 years of age will NOT be required to provide proof of a negative COVID-19 diagnostic test.
I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?
When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.
Will I have to wear a mask?
Guests are required to wear a mask unless actively eating or drinking.
Do I need to test if I am not vaccinated?
Yes, a negative test results will be required for all unvaccinated guests over 12 years of age.
What is the process for entering John Paul Jones Arena?
Guests will be required to have their negative COVID test results or vaccination verified before they present their tickets for entry into John Paul Jones Arena.
Can I show a photo of my vaccination card or my COVID test to gain entry?
Yes. Photos of vaccination cards will be accepted.
What happens if I do not want to get vaccinated?
Season Ticket Holders: All Season Ticket Holders will receive an email that outlines specific guidelines to opt out of their season tickets. Through the Fan First Plan there are two options for Season Ticket Holders; they may donate the ticket amount or request a refund for the amount of your tickets.
Single Game Buyers: There will be no refunds for single game purchasers. Single game purchasers who are unable to meet the above requirements can transfer, resell, or donate their tickets.
Is there a deadline to receive a refund for tickets or suites for the 2021 season?
YES, the deadline for informing the Virginia athletics ticket office of your decision to opt out of your season tickets and ask for your ticket amount to be donated or refunded by Friday, Oct. 22 at 5 p.m. ET.