Why did we transition to mobile tickets?
Mobile ticketing provides a safe, secure, and convenient ticketing environment for Virginia Athletic fans.
- No more losing tickets in the mail, forgetting your tickets at home, or bringing the wrong tickets
- Easily manage your tickets via your online My Tickets account
- Enjoy simple, contactless entry into the stadium
- Never worry about having fraudulent tickets again
Additionally, the ongoing COVID-19 pandemic has had a dramatic impact on Virginia Athletics’ revenue streams. Transitioning to mobile tickets is a not insignificant cost-savings measure, allowing us to allocate funds within the operational budget to better support our 750+ student athletes.
What are mobile tickets?
Mobile Tickets are similar to traditional event tickets, but they are easier to use and more secure. You simply add your ticket(s) to your Apple Wallet or Google Pay app on your smart phone and easily access them when you arrive at the stadium. You will not see the traditional barcode on your mobile ticket, instead they work via NFC (near field communication) technology.
Can I take a screenshot or download and print my mobile tickets?
No, the mobile tickets use NFC (near field communication) technology and a screenshot will not work.
How do I manage my tickets? Can I manage my tickets on my computer instead of my mobile device?
Managing your tickets is easy through your My Tickets account. Simply log-in using your email address to view, transfer, or post your tickets for re-sale on StubHub. Your My Tickets account can be accessed on any device (smartphone, computer, or tablet) with a working internet connection, but can only be downloaded when viewed on your smartphone.
What if I am unable to remember my account login information?
While on the My Account login page, click “Forgot Password” and follow the instructions to create a new password for your account.
What if I cannot find the email the tickets were delivered in?
Season tickets can only be accessed through My Account. Simply log in to your account using your email address to manage all of your tickets.
Can I transfer my tickets to someone else from my phone’s wallet app?
Tickets can only be transferred from My Account. Simply log in to your account using your email address and click Transfer Tickets/Items to get started. Once the transfer has been accepted by the recipient, the ticket you sent will show up as not valid in your phone’s wallet app.
What if my ticket can’t be read at the gate?
Should you have difficulty with scanning your contactless ticket, you may instead access your ticket’s unique QR code. To do this, simply follow these instructions:
Apple Devices: Tap the … button in the top right corner of the screen, then scroll down. The QR code will be located approximately halfway down the page.
Android Devices: Scroll down below the ticket image and tap “Show Code”. The QR code will be displayed.
The QR code on each ticket may be scanned using the reader located at the bottom of the pedestal scanner device. If you need assistance, game day staff at the entry gate area will be happy to help you.
Can I have multiple tickets on the same mobile device?
Yes, you can swipe through your available tickets at the venue if the entire party is present. However, if your party is entering at different gates/times you will need to send each attendee their individual ticket.
What if I do not have an iPhone or Android mobile device?
If you do not have a smartphone, you can transfer your tickets from a computer to someone in your party who does have a smartphone. If that is not an option, please contact the Virginia Athletics Ticket Office at uvatickets@virginia.edu.
Can I still print my tickets at home?
No, print-at-home tickets are no longer available. This option has been eliminated in an effort to prevent and reduce fraudulent tickets, as well as a low usage rate.
How do I enter the stadium using mobile tickets?
As you approach the pedestal ticket scanners, pull out your smartphone and open your Apple Wallet or G Pay app. Next, tap on the appropriate ticket and simply hold the back of your phone to the ticket scanner. Finally, swipe left or right to scan any additional tickets that you have for the game.
What if I cannot get service nor Wi-Fi at the stadium?
We strongly recommend that you add your tickets to your Apple Wallet or G Pay account prior to departing for the stadium. Once the tickets are in your Apple Wallet or G Pay account, you do not need an internet connection to pull them up and scan into the stadium.
What if my guests and I arrive at different times/use different gates?
If your guests are entering separately you will need to transfer their tickets so that they may download them and enter at their own convenience.
What if my mobile ticket will not scan properly?
Make sure that your screen brightness is turned up all the way. If you continue to have issues scanning your tickets, please visit a Ticket Services window.
What if my mobile device battery dies, breaks, or is lost?
If you have issues on gameday, please visit a Ticket Services window for assistance.
I still have questions that are not answered above, who do I talk to?
Please contact the Virginia Athletics Ticket Office Monday-Friday from 9 am to 5 pm with any additional questions regarding mobile ticketing.
