Ticket Policies & FAQ
Click here to view information on accessible seating for all ticketed Virginia Athletics events.
In order to ensure the proper delivery of tickets and related information, it is your responsibility to inform the Virginia Athletics Ticket Office of any changes in your email and/or mailing address. You may manage your contact information by signing in to your online ticket account. Address changes may also be submitted in writing with your signature by mail or by email from your the email address associated with your ticket account. For your protection, address changes will not be accepted by phone. Please be aware that address changes will affect the future delivery of tickets and notifications, and that address changes must be made by each sport’s season ticket priority deadline to affect ticket delivery.
Clear Bag Policy
The University of Virginia implemented new clear bag and entrance policies during the 2017-18 academic year for the majority of athletics venues and events.
All bags are subject to inspection by stadium personnel. In order to expedite entrance into the stadium, it is recommended fans not bring bags to games and to arrive early at the stadium’s gates.
Delivery of Tickets
Season tickets will be delivered via e-mail approximately 2 to 3 weeks prior to the start of the season. Single game tickets will be delivered by email no later than 7 days prior to the game. After this time, email delivery of tickets remains an option until game day.
Fans First Ticket Program
On May 7, Virginia Athletics announced a Fans First Ticket program for 2020-21 athletics events. This program was developed to provide flexibility, safety and assurances to fans in the wake of the COVID-19 pandemic. For more information on this program, please click here.
Game times and dates are subject to change. Refunds will not be made because of a time or date change.
Order Confirmation and Processing of Payment/Refunds
Orders placed via UVATix.com will receive immediate confirmation. For phone orders, your credit card statement or canceled check will serve as your confirmation. The processing of your payment, however, does not constitute final acceptance of your order. Should demand exceed supply for any tickets ordered, you will receive timely notification and a refund will be processed for the price of the tickets ordered. Refunds of unfilled orders will be made by a Commonwealth of Virginia check if purchased by check; otherwise, for credit card orders, a credit will be issued to your credit card account.
Orders from Virginia Athletics Foundation donors meeting specific deadlines are prioritized according to their priority points as established by VAF. General public orders are prioritized on a date-received basis. To receive full priority, ticket orders and all correspondence with the Athletics Ticket Office should include your customer number and be made in the same name as previous orders. Online orders should be made by signing in to your correct online account and not by creating a new account.
Refunds or exchanges will not be made unless an order is not filled. Refunds or exchanges will not be made due to a game time or date change. All sales are final.
Should a game not be played during the 2020-21 school year, the Fans First ticket program guarantees the value of tickets purchased for that game. For more information, please click here.
Security Rules and Security Checks
The University of Virginia and the Athletics Department, in conjunction with local, state and federal law enforcement agencies reserves the unrestricted right to refuse or terminate admission and/or reentry. It further reserves the right to eject any intoxicated person(s) whose conduct is deemed inappropriate. Patrons must present a valid ticket for entry.
UVA Faculty/Staff Ticket Rates
Current UVA faculty and staff may purchase season tickets at reduced rates for all ticketed sports. Please visit the individual sport page at UVATix.com or contact the Virginia Athletics Ticket Office for further information.
Will Call is located at the East Gate of Scott Stadium for home football games and will open 2 hours prior to kick off. Will Call is located near the West Entrance of the John Paul Jones Arena for home men’s and women’s basketball games and will open 1 hour prior to tip off. For all other sports, Will Call at the venue opens 1 hour prior to the start of the event. All patrons picking up tickets at Will Call must present a photo ID matching the name on the ticket envelope.
FREQUENTLY ASKED QUESTIONS
I went to John Paul Jones Arena’s ticket windows, but they sent me to Bryant Hall?
The Virginia Athletics Ticket Office runs its daily business operations from Bryant Hall at Scott Stadium. Virginia Athletics ticket personnel will be on hand at the John Paul Jones Arena box office for each Virginia athletic event hosted there.
The John Paul Jones Arena has a separate box office that manages tickets for all arena special events. This box office is able to sell tickets for Virginia athletic events held at John Paul Jones Arena. However, the box office staff is not able to distribute will call or provide customer service related to Virginia athletic events.
Why are there fees for purchasing tickets?
Fees that patrons pay when purchasing season or single game tickets are used to assist the Athletics Department in the processing of ticket orders and online services. Fees help defray the cost of ticket delivery, online processing, credit card processing, phone charges, and printing. Currently the Athletics Department tries to cover approximately 50% of these costs through per-ticket fees and order charges.
I can’t find my PIN, how do I access my online account?
Every ticketing account has a PIN assigned to it. This number allows a customer to activate his/her online ticketing account. PINs are only used the first time a customer activates an online ticketing, football ticket marketplace, or men’s basketball ticket marketplace account. Once the online account is established, future account sign-ins are made with the customer-selected password.
If you have never activated your online account and cannot find your PIN, please call or text us at (434) 924-UVA1 or email us at email@example.com. If you have activated your online account and cannot remember your password, you can have the password sent to your registered email address.
I selected mobile delivery or print-at-home for ticket delivery, where are my tickets?
Customers who select print-at-home for the delivery of their tickets will receive two emails shortly after the completion of their order. One email provides a confirmation of the order. The second email includes a link to the actual tickets.
Customers must have Adobe Acrobat Reader software installed on their computer to receive print-at-home tickets. Click here to visit Adobe’s website.
Mobile delivery and print-at-home tickets are sent from firstname.lastname@example.org. Be sure to include this email address on your trusted sender list.
To resend the mobile delivery or print-at-home tickets to yourself, click here to sign in to your online ticket account and then select the Reissue/Transfer Tickets option.
What credit cards may I use to pay for my tickets?
The Virginia Athletics Ticket Office accepts Visa, MasterCard, Discover, and American Express for internet, phone, and window ticket transactions. Credit card transactions are processed in a secure environment, supported by Paciolan’s PCI DSS (Payment Card Industry Data Security Standards) Compliance.
Will I get better seats by ordering online or by calling your office?
All methods of ticket purchase access the same inventory of seats. There is no advantage to calling rather than ordering online or vice versa.
What is General Admission?
A General Admission ticket simply means that you do not have a specific seat assigned to you. You may sit in any non-reserved seating area, or stand in any designated standing room area. For the sports of football, baseball, soccer and lacrosse, this includes the grassy hillside at the venue.
I get an “Email address already in use” error?
Each email address that is registered online with the Virginia Athletics Ticket Office can only be linked with one account. An email address cannot be used for multiple accounts.
My email address has changed, how do I update it?
If you remember your old email address sign in to your online ticket account with the old address and then you can update your profile to show the new address. If you cannot remember your old email address, please contact our office.
What is a pass gate?
A pass gate is used to process admissions to squad guests, recruits, and high school coaches. Persons whose names are left on a pass list must present photo identification to receive admission to the event. NCAA regulations prohibit the issuance of “hard tickets” thru a pass gate, so pass list recipients must enter the facility upon signing for his/her admission. Commonly referred to as a “player guest” or “squad guest” entrance, the pass gate for Virginia guests is found in these locations at our athletic facilities: Scott Stadium – East Gate, John Paul Jones Arena – windows 10 and 11 (inside main lobby), Klockner Stadium/Disharoon Park – windows at main entrance.
Can I drop tickets off at will call?
Yes, you may drop off will call envelopes prior to the event provided the names of the person leaving the tickets as well as the recipient are clearly labeled. The Virginia Athletics Ticket Office reserves the right to limit the number of envelopes a customer may drop off, and also reserves the right to not accept will call drop offs altogether for any event.