Ticket Policies & FAQ

Address Change
In order to ensure the proper delivery of tickets and related information, it is your responsibility to inform the Virginia Athletics Ticket Office of any changes in your email and/or mailing address. You may manage your contact information by signing in to your online ticket account. Address changes may also be submitted in writing with your signature by mail or by email from your the email address associated with your ticket account. For your protection, address changes will not be accepted by phone. Please be aware that address changes will affect the future delivery of tickets and notifications, and that address changes must be made by each sport’s season ticket priority deadline to affect ticket delivery.

Admission Requirements
Children under the age of 2 do not need a ticket if sitting on an adult’s lap. All other patrons must have a ticket for entry into all ticketed Virginia Athletics events.

Cashless
Debit card and credit card is only acceptable method of payment for ticket purchased at the box office or Bryant Hall. Cash will not be accepted.

Clear Bag Policy
The University of Virginia implemented new clear bag and entrance policies during the 2017-18 academic year for the majority of athletics venues and events.

Clear Bag and Entrance Policy for Scott Stadium & John Paul Jones Arena

Clear Bag and Entrance Policy for Disharoon Park, Klöckner Stadium and Palmer Park

All bags are subject to inspection by stadium personnel. In order to expedite entrance into the stadium, it is recommended fans not bring bags to games and to arrive early at the stadium’s gates.

Delivery of Tickets
All tickets are distributed in a mobile format to be stored to a digital wallet on a smartphone. Fans without a smartphone may contact the ticket office to inquire about additional options.

Game Dates/Times
Game times and dates are subject to change. Refunds will not be made because of a time or date change.

Order Confirmation and Processing of Payment/Refunds
Orders placed via UVATix.com will receive immediate confirmation. For phone orders, your credit card statement or canceled check will serve as your confirmation. The processing of your payment, however, does not constitute final acceptance of your order. Should demand exceed supply for any tickets ordered, you will receive timely notification and a refund will be processed for the price of the tickets ordered. Refunds of unfilled orders will be made by a Commonwealth of Virginia check if purchased by check; otherwise, for credit card orders, a credit will be issued to your credit card account.

Priority
Orders from Virginia Athletics Foundation donors meeting specific deadlines are prioritized according to their priority points as established by VAF. General public orders are prioritized on a date-received basis. To receive full priority, ticket orders and all correspondence with the Athletics Ticket Office should include your customer number and be made in the same name as previous orders. Online orders should be made by signing in to your correct online account and not by creating a new account.

Refunds/Exchanges
Refunds or exchanges will not be made unless an order is not filled. Refunds or exchanges will not be made due to a game time or date change. All sales are final.

Should a game be cancelled tickets purchased will be refunded to the previous method of payment.

Security Rules and Security Checks
The University of Virginia and the Athletics Department, in conjunction with local, state and federal law enforcement agencies reserves the unrestricted right to refuse or terminate admission and/or reentry. It further reserves the right to eject any intoxicated person(s) whose conduct is deemed inappropriate. Patrons must present a valid ticket for entry.

Athletics Facility Policies

Athletics Facility Information

Ticket Limits & Resale
There is a limit of 8 season tickets per name/account/household. Virginia Athletics reserves the right to cancel any tickets purchased for the purpose of resale regardless of the number of tickets purchased.

UVA Faculty/Staff Ticket Rates
Current full-time UVA faculty and staff may purchase up to 4 season tickets at reduced rates for all ticketed sports. Please visit the individual sport page at UVATix.com or contact the Virginia Athletics Ticket Office for further information.  There is not a standing discount on single game tickets however periodically promotions are sent out.

Will Call
Will Call is located at the East Gate of Scott Stadium for home football games and will open 2 hours prior to kick off. Will Call is located near the West Entrance of the John Paul Jones Arena for home men’s and women’s basketball games and will open 1 hour prior to tip off. For all other sports, Will Call at the venue opens 1 hour prior to the start of the event. All patrons picking up tickets at Will Call must present a photo ID matching the name on the ticket envelope.

FREQUENTLY ASKED QUESTIONS

I went to John Paul Jones Arena’s ticket windows, but they sent me to Bryant Hall?
The Virginia Athletics Ticket Office runs its daily business operations from Bryant Hall at Scott Stadium. Virginia Athletics ticket personnel will be on hand at the John Paul Jones Arena box office for each Virginia athletic event hosted there.

The John Paul Jones Arena has a separate box office that manages tickets for all arena special events. This box office is able to sell tickets for Virginia athletic events held at John Paul Jones Arena. However, the box office staff is not able to distribute will call or provide customer service related to Virginia athletic events.

Why are there fees for purchasing tickets?
Fees that patrons pay when purchasing season or single game tickets are used to assist the Athletics Department in the processing of ticket orders and online services. Fees help defray the cost of ticket delivery, online processing, credit card processing, phone charges, and printing. Currently the Athletics Department tries to cover approximately 50% of these costs through per-ticket fees and order charges.

I can’t find my PIN, how do I access my online account?
Every ticketing account has a PIN assigned to it. This number allows a customer to activate his/her online ticketing account. PINs are only used the first time a customer activates an online ticketing, football ticket marketplace, or men’s basketball ticket marketplace account. Once the online account is established, future account sign-ins are made with the customer-selected password.

If you have never activated your online account and cannot find your PIN, please call or text us at (434) 924-UVA1 or email us at uvatickets@virginia.edu. If you have activated your online account and cannot remember your password, you can have the password sent to your registered email address.

Where are my mobile tickets?
Fans will receive two emails shortly after the completion of their order. One email provides a confirmation of the order. The second email includes a link to the actual tickets.

Mobile delivery tickets are sent from uvatickets@virginia.edu. Be sure to include this email address on your trusted sender list.

If you misplace the email with your tickets, on your smartphone click here to sign in to your online ticket account and then you can access the tickets. Be sure not to text the tickets to your phone number as the tickets are already in your account.  If you transfer tickets to your phone number, you will need to cancel the Pending Transfer to regain access to your tickets.

What credit cards may I use to pay for my tickets?
The Virginia Athletics Ticket Office accepts Visa, MasterCard, Discover, and American Express for internet, phone, and window ticket transactions. Credit card transactions are processed in a secure environment, supported by Paciolan’s PCI DSS (Payment Card Industry Data Security Standards) Compliance.

Will I get better seats by ordering online or by calling your office?
All methods of ticket purchase access the same inventory of seats. There is no advantage to calling rather than ordering online or vice versa.

What is General Admission?
A General Admission ticket does not have a specific seat assigned to you. You may sit in any designed general admission seating areas, or stand in any designated standing room area. These areas are first come, first serve. For the sports of baseball, softball, soccer and lacrosse, this includes the grassy hillside at the venue.

I get an “Email address already in use” error?
Each email address that is registered online with the Virginia Athletics Ticket Office can only be linked with one account. An email address cannot be used for multiple accounts.

My email address has changed, how do I update it?
If you remember your old email address sign in to your online ticket account with the old address and then you can update your profile to show the new address. If you cannot remember your old email address, please contact our office.